View the frequently asked questions below. If your question does not exist, please contact us via the contact form, by e-mail: firstname.lastname@example.org or call +31 (0)74 - 2077900.
How can I find a Toppoint dealer to order Toppoint articles?
In the dealer overview you can easily find the nearest dealer of Toppoint by filling in a place or zip code. Our authorized distributors are active in the promotional products sector. Toppoint is in no way responsible if your dealer does not comply with agreements that have made with you.
How can I view the Toppoint articles in real life?
Most Toppoint dealers have a showroom at their disposal. Make an appointment with your dealer to get inspired by the extensive assortment of Toppoint. In the dealer overview you can easily find the nearest dealer of Toppoint by filling in a place or zip code.
The prices are including one colour imprint, one side unless otherwise noted. You will also find the printing costs for the second and each subsequent colour. Ask your dealer about the various possibilities.
How do I place an order at Toppoint.com?
You can place an order by following a few simple steps:
1. Log in to our website.
2. Select the articles and enter the desired number.
3. Go through the indicated steps and place the items in your shopping basket.
4. Check the order and place your order.
5. You receive the order confirmation and any digital proof for approval on printed orders.
Can I order a different quantity?
We use fixed price tables, within which fixed rates apply. The prices are based on the scale within which the number of your order falls. There is always a minimum order quantity (MOQ). But it is also possible to order below the minimum purchase for blank orders. There is then only a surcharge of € 35 per order. The percentage of additional or lesser delivery is related to the value of the product.
Can I change the order that I already have placed?
Before the agreement on the digital proof, with the exception of the article and the printing method, the order can still be changed. After agreement on the digital proof it is no longer possible to change the order, it is then still possible to adjust your reference or address.
Will I receive an order confirmation?
With an order you will receive an order confirmation by e-mail. In the case of commissions with printing, you will receive a final order confirmation after approval of the digital proof, including the final date of dispatch. In the case of blank orders, you will immediately receive a confirmation including the shipping date.
Are the prices excluding VAT?
All our prices are in euros excluding VAT and apply until further notice. Changes can be made without prior notice. Although the utmost care is devoted to the reliability and topicality of the data on the website, inaccuracies can occur. Toppoint does not accept any liability for inaccuracies and incompleteness of the information and prices on the website www.toppoint.com.
When do I receive my order?
After approval of the film proof, printed articles are normally sent within 8 to 10 working days, with the exception of exceptions. With every order you will receive a final order confirmation which also includes the date of dispatch. All production and delivery times are based on as fast as possible.
If for any reason we can not deliver on the issued date, we will contact you. Toppoint only gives estimated delivery times. Toppoint is not liable if your dealer uses different delivery times and conditions.
Which delivery options can I choose?
The shipping time is standard 1 to 2 working days to one address within the Benelux.
Shipping in the Benelux is done with UPS, Dachser, PostNL or DHL. When Express delivery is possible, you can indicate this when ordering or in your order.
What are the delivery costs?
Toppoint delivers 'ex factory'. The costs depend on the volume, the order value and the delivery address. Toppoint does not charge shipping costs for a certain order value. The shipping costs are indicated on the quotation and order confirmation.
Can I track my order(s)?
Once your order has been sent, you will automatically receive an e-mail with the track and trace data.
In which countries is delivery possible?
Delivery is possible in all countries that fall under the European Union (EU).
We use fixed columned prices, the fixed rates are in there. There is always a minimum order quantity. If you order below the minimum quantity we charge extra costs. The price is based on the column price in which the quantity of your order is. Toppoint and /or your dealer have the right to carry out more or less deliveries, within a range of (at most) ten percent of the ordered amount, and to pass these costs on to you.
My items are damaged or broken, what to do?
We will solve that as soon as possible. Contact your internal sales representative or call +31 (0)74 - 2077900 (email@example.com).
Do I have a warranty on my items and if so, how long does the guarantee apply?
The standard advertising period is three months for an article and one month for a print. Your complaint will be assessed and when the complaint turns out to be right, a solution will be sought in consultation.
Toppoint’s delivery condition is 'ex works'. Agreements on transportation costs etc. by your dealer will be made individually with you.
How do I become a Toppoint partner?
Do you want to become a Toppoint dealer? Then fill in the contact form and we will contact you as soon as possible.
Forgot your password?
You can request your password by entering your e-mail address. Within a few minutes you will receive an e-mail from us with which a new password can be created.
Changing your data?
New company name or address? Personal details such as the delivery address can easily be changed in your account.
Where can I find my invoices?
The overview of your orders and invoices are displayed under 'my orders' in your account.